Electronic Client Satisfaction Survey
Please take a moment to evaluate our performance so we can continue to improve our services. Please think of your experience as being in four phases, Sales, Planning, Event and Follow-up. If a question does not apply to you please skip it and move on to the next question. Rate on a scale from 1 (poor) to 5 (excellent).
Company Name:
Scheduling Contact:
Training Topic:
Training Date(s):
PHASE 1 - SALES
Worked with professionals who understood your needs
Thank you :)
Responsive and easy to do business with
Authority of the salesperson to negotiate business details
Comments:
PHASE 1 - SALES
Worked with professionals who understood your needs
Confirmation of training was easy to read and received in a timely fashion
Anticipated problems and offered creative solutions
Comments:
PHASE 2 - PLANNING
Communicated with you appropriately to facilitate your planning needs
Course materials were informative and presented in a professional manner
Services delivered on time and as promised
Comments:
PHASE 3 - EVENT
Instructor was knowledgeable and active
Post-training documentation were accurate and received in a timely manner
Billing process was accurate, timely and easily understood
Comments:
PHASE 4 - FOLLOW-UP
Staff communicated interest in your satisfaction of the program
Are you interested in receiving additional information on other programs offered?
Are there any additional comments that could assist us in future events?
OVERALL RATING
Overall how would you rate your experience working with ehs?
Thank you for your time.
